Privacy Policy

Last Updated: July 2025

Ballinrobe Racecourse Limited (“we,” “us,” and “our”) is committed to protecting privacy and takes our responsibility regarding the security of your information very seriously for its customers under the General Data Protection Regulation.

Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use, and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.

Definition of Terms For purposes of this Privacy Policy:

• “Site” refers to our website, www.ballinroberacecourse.ie
• “Service” refers to the purchase of race tickets and gift vouchers in person or online, contacting us regarding our sponsorship and advertising opportunities, attending our racing events, hiring our venue for an event, and/or availing of our corporate hospitality package.
• “You” refers to you, as a user of our Site or our Service.

By accessing our Site or our Service, you accept our Privacy Policy and you consent to our collection, storage, use, and disclosure of your Personal Data as described in this Privacy Policy.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@ballinroberacecourse.ie

Who We Are

Ballinrobe Racecourse Limited is a company that hosts race meetings annually from April to September. The racecourse was established in 1921.

What Information We Collect

What Information We Collect Personal data means any information capable of identifying an individual. It does not include anonymised data. The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use.

1. When you contact us concerning the purchasing of race tickets, memberships, or vouchers via our websites, over the phone, or in person, contacting us regarding our sponsorship and advertising opportunities, attending our race events, hiring our venue for an event, and availing of our corporate hospitality package/making reservations in the dining area. We may need to collect the following personal data: Name, Surname, Address, Email, Phone Number, Credit or debit details, Company Name, Insurance Policy details
2. When you contact us to take part in promotions, competitions, surveys, or questionnaires, we may collect the following: Name, Surname, Email address, Phone number, Feedback and contribution to customer surveys, Details of where you heard about such promotions/competitions
3. Purchasing Tickets Online When purchasing tickets online through our website, you will be directed to our ticketing provider, Future Ticketing Ltd. Future Ticketing Ltd is GDPR compliant. Please see their Privacy Policy – https://www.futureticketing.ie/privacy_policy/. They keep a record of your name, address, phone number, email address, and ticket transaction details when you make a booking with us. Ballinrobe Racecourse can view this information. No credit or debit card details are stored by either data processor.

4. Membership – With the nature of our organisation, we have members associated with us. Concerning the purchase of membership packages as gifts for others, we use personal data about other individuals provided by you. By providing other people’s data, you must be sure that they agree to this and that you can provide it. You should also ensure that, where appropriate, they understand how we may use their personal data. To ensure the smooth running of the application and renewal process, we collect the following information: Name, Address, Email Address, Phone number, Credit or debit details, Name of purchaser, including address and phone number
5. Group Bookings – we use personal data about other individuals provided by you, such as those people in your group. By providing other people’s data, you must be sure that they agree to this and that you can provide it.
6. Photos and videos will be taken by accredited photographers and videographers during events for the purpose of broadcasting and promotion. The videos and photographs may be used in marketing and promotional campaigns for Ballinrobe Racecourse. Images and videos may also appear on our website, social media accounts, and printed publications. Video coverage of the event will be shared with local and international tv channels
7. External Contractors/Services. From time to time, we may retain trusted external contractors/services information. We will collect: Business Name, Your Name, Address, Phone Number, Email address, Bank account details, Insurance policy details, Safety statement
8. CCTV We operate CCTV in our offices and on Ballinrobe Racecourse grounds. Recording is for security, health, and safety reasons only, and data is recorded over after 30 days. The recording data would only be used where security has been compromised, or we receive an insurance claim, and photographic evidence will be of use. This photographic evidence will only be reviewed by our employees and will only be shared under a formal request with the security services i.e. Garda.
9. Claims. In the event of a claim, we will collect, your name, date of birth, phone number, email address, details of the claim, and any relevant medical information, as well as recognisable (CCTV) footage.
10. Minors – We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@ballinroberacecourse.ie
11. Cookies – Information we collect using cookies stored on your device about how you use our websites and/or apps – for more information, please see here Cookie Policy

Use Of Cookies and Tracking Pixels

A “cookie” is a small data file transferred by a Website to your computer’s hard drive. Cookies are typically classified as either “session” cookies or “permanent” cookies.

“Session” cookies do not stay on your computer after you leave our Website or close your browser. The aggregate information collected permits us to analyse traffic patterns on our site. This can enable us over time to provide a better experience on our site by improving content or personalisation and making our site easier to use.

“Permanent” cookies are those that remain on your computer. They are used to facilitate shopping, personalisation and registration services. For example, cookies can keep track of what you have selected to purchase as you continue to shop and allow you to enter your password only once on Web pages where a login is required. “Permanent” cookies can be manually removed by the user.

Most browsers automatically accept cookies by default, but you can usually refuse cookies or selectively accept certain cookies by adjusting the preferences in your browser. If you turn off cookies, there may be some features of our site that will not be available to you and some Web pages may not display properly.

You can find information on popular browsers and how to adjust your cookie preferences at the following Websites:

• Microsoft Internet Explorer: www.microsoft.com/info/cookies.htm

• Mozilla Firefox browser: http://support.mozilla.com/en-US/kb/

• Opera browser: http://www.opera.com/support/tutorials/security/privacy/

• Safari browser: http://www.apple.com/support/safari/

• Google Chrome browser: http://www.google.com/support/chrome/

Google Analytics

Our websites use Google Analytics to collect information about how visitors use our websites. The cookies used by this product collect information in an anonymous form and are used by many different websites. If you wish to opt out of being tracked by Google Analytics across all websites, please visit http://tools.google.com/dlpage/gaoptout.

Managing Cookies Usage

You may refuse to accept or you may disable cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our websites or unable to avail of our services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Website. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu or by visiting www.allaboutcookies.org.

Facebook Tracking Pixel

Our websites may from time to time use Facebook Advertising, Facebook Pixel Re-Marketing, and communications. This tool allows us to understand and deliver ads and make them more relevant to you. The collected data remains anonymous and we cannot see the personal data of any individual user. However, the collected data is saved and processed by Facebook. Facebook may be able to connect the data with your Facebook account and use the data for their own advertising purposes. Facebook has ultimate control of the information gathered through Facebook Advertising, Facebook Pixel Re-Marketing, and communications. You can opt-out of Facebook’s use of cookies and Facebook Pixel Re-Marketing through settings on your Facebook Account.

How do we use your data?

These are the ways we are most likely to use your data:

• Administration services, to provide you with race tickets, memberships, and services
• General enquiries, to respond to you, and track further correspondence
• Managing our relationship with you, including updates about your purchase, and handling complaints/refunds
• Delivering marketing and event communication through our social media platforms or sharing our newsletters by email (please see Mailchimp Privacy Policy – https://mailchimp.com/about/security/).
• Photos and videos are collected and used for promotional and marketing purposes, and Video coverage of the event will be shared with local and international tv channels.
• When you enter a competition run by us, we may use your name and photograph for advertising and publicity purposes
• To comply with legal obligations

When and with whom do we share your personal information?

You can rest assured that under no circumstances will we sell or rent your information out to any third parties, and we won’t give out access to your details for marketing purposes.

In some circumstances, we may need to share data with other third parties:

• In order to provide services and tickets requested by you, we may need to share your personal information with third parties. We only share the minimum personal data that enables third parties to provide their services to you and us. We are committed to working with third-party processors who are GDPR compliant. Our or their use of your information is subject to their privacy policy.
• The video coverage of our event, in which you may appear, will be shared by our video services distributor, and they will share that coverage with international TV channels.
• We share the photos and videography at our event on our website, social media platforms and third-party printing suppliers. We do request our photographers to seek your consent prior to taking the photograph.
• We may need to share personal data with other third parties (such as legal, accountants or other advisors, regulatory authorities, courts, and government agencies) to defend or protect our legal rights, or where such disclosure is permitted by law, such as for the purpose of preventing fraud.

Security of personal information:

We will take all appropriate measures (including appropriate technical and organisational measures) to prevent against unauthorised access to, alteration of, disclosure of or destruction of your personal information.

What legal basis do we have for processing your personal data?

We will only process your personal data on the following legal basis:

• Consent: When you give us explicit permission to process your personal data for example, when you sign up to receive our newsletter via our website. Should you not wish to receive such communication from us please simply indicate your preference to opt out by following the directions provided in the e-mail.
• Contract: When you purchase tickets, gift vouchers or enquiry about ticket sales, apply as an accredited photographer or for media reporting purposes, apply for sponsorship and advertising opportunities and/or hire our venue for an event.
• Legitimate interest: When we use photos or videos captured at our public racing event and share them for promotional and marketing purposes or when we run competitions over local radio stations or we may use your personal data to better understand your interests, or to improve our services offered.  Such processing is in our or a third party`s legitimate interest and these interests do not override your right to privacy.
• Legal Obligation: when we are required by law, such as under a court order, or for identification of fraud or regulatory reporting and compliance for example, if a security incident or accident occurred on site, we would be obliged to share CCTV footage under a formal request from the Garda.

In some circumstances, we may need to process special categories of personal data, for example, health data for medical reasons. We will only do so if more than one of the additional conditions apply. For example, we have your explicit consent; to protect the vital interests of you or another individual and you are physically or legally incapable of giving consent; it is necessary to establish, exercise or defend legal claims; it is necessary for reasons of substantial public interest.

How long do we keep your information?

We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means.

We must also consider periods for which we might need to retain personal data in order to meet our legal obligations or to deal with complaints, queries and to protect our legal rights.

When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimise over time the personal data that we use, and if we can anonymise your personal data so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.

What are your privacy rights?

Data protection is a fundamental right under Article 8 of the EU Charter of Fundamental Rights. It gives individuals the right to:

1. Have their personal data protected.
2. Ensure their data is processed fairly, lawfully, and for specific purposes—either with their consent or another legal basis.
3. Access their personal data and request corrections if it is inaccurate.
4. Have these rights overseen by an independent authority.

This means you are entitled to access your personal information, have it corrected if inaccurate, and expect it to be handled fairly and securely. To exercise any of these rights, contact us at info@ballinroberacecourse.ie.

There is no fee to access your personal information, unless your request is clearly unfounded or excessive, in which case we may charge a reasonable fee or refuse to act. We may also request proof of identity to confirm your right to the data.

For further information or concerns about your data privacy, or if you wish to access, amend, or erase your details, please contact us. Additional information is available at the Data Protection Commission’s website.

Do we make updates to this notice?

We may from time to time update and review our Privacy Policy and this Policy was last reviewed and updated in July 2025.